01 Information We Collect
When you contact us, submit an inquiry or communicate with our team, we may collect the following information:
- Full name
- Company name and job title
- Email address
- Phone number
- Country or location
- Product inquiries and commercial requirements
- Messages exchanged through our website, WhatsApp or email
- Any other information you voluntarily provide
We may also collect limited technical information, including your IP address, browser type, device information, operating system, cookies and website usage statistics.
02 How We Use Your Information
We may use your personal information to:
- Respond to inquiries and requests
- Prepare quotations and commercial offers
- Communicate regarding our products and services
- Process international trade and logistics requirements
- Improve customer service and website performance
- Maintain business relationships
- Comply with applicable legal obligations
- Prevent fraud, misuse and unauthorized activity
03 Third-Party Services
We may use trusted third-party service providers to operate our website, communication systems and business processes, including:
- Meta and WhatsApp Business Platform
- OpenAI and other AI technology providers
- Google Workspace
- Customer relationship management systems
- Website hosting and infrastructure providers
- Analytics and security services
These providers may process information only to the extent necessary to provide their services or support our business operations.
04 Data Sharing
We do not sell, rent or trade your personal information.
Your information may be shared only when necessary:
- With trusted service providers
- To comply with applicable laws or legal requests
- To protect our legal rights and business interests
- To prevent fraud or investigate security incidents
- To complete a business transaction requested by you
05 Data Security
We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
06 Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.
07 Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, maintain security and enhance user experience.
You may disable or manage cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.
08 Your Privacy Rights
Depending on the laws applicable to you, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the details below.
9 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the updated revision date.
10 Contact Information
Contact us if you have questions about this Privacy Policy or wish to submit a request concerning your personal information.
Website: 3fg.ae
Email: info@3fg.trade